Refund Policy.

Refund Policy.

In Store Refunds and Returns

  • Items must be unworn, unwashed, and returned in the original packaging with hangtags attached.
  • Any unworn/unused product purchased in store or online may be returned to any Sourceboards location within 7 days for a full refund, or 30 days for store credit. 
  • Refunds may only be processed on the original payment method used. Online orders may take up to 5 business days to process; this is based on the card used and financial institution and has nothing to do with The Source. 

 

Items that are final sale include the following:

  • Discounted items are FINAL SALE and are not eligible for return or exchange.
  • For hygenic reasons, socks, underwear, swimwear, headwear/neckwear, facemasks and any worn item
  • Theragun Products
  • Launch Products (Nike Dunks, Special Release Items)

Online Refunds and Returns

  • Items must be unworn, unwashed, and returned in the original packaging with hangtags attached.
  • Any unworn/unused product purchased online may be returned to any Sourceboards location within 7 days for a full refund, or 30 days for store credit. 
  • Refunds may only be processed on the original payment method used. Online orders may take up to 5 business days to process; this is based on the card used and financial institution and has nothing to do with The Source. 
  • Prior to returning an item, please call 1-877-576-8723 weekdays from 8:30am to 4:30pm MST to receive a Return Authorization (RA) number.
  • The Source is unable to return products without an RA#
  • Any worn products sent back for a return will be refused and sent back at the senders expense.
  • In store purchases may only be returned in store.

 

Items that are final sale include the following:

  • Discounted items are FINAL SALE and are not eligible for return or exchange.
  • For hygenic reasons, socks, underwear, swimwear, headwear/neckwear, facemasks and any worn item
  • Skate Decks, Completes and Longboards (online purchases only)
  • Theragun Products
  • Launch Products (Nike Dunks, Special Release Items)
  • The Source is currently unable to accept returns from outside of Canada

Return Shipping

  • Return shipping is to be paid by the customer, unless the item was sent in error.
  • This helps us offer free shipping on most products in our store, as well as paid shipping options at the fairest possible cost.
  • With the exception of shipping errors or a defective product, the Source does not issue credit or refunds for shipping charges.

 

Refused Shipments

  • All shipments refused by the buyer for delivery will be charged return shipping. This will come out of the refund.
  • This is exempt if they were instructed to do so by a Sourceboards Staff Member.

Price Matching

We price match anyone Canada Wide to the door including shipping and taxes. Ask in our Livechat or give us a call at 1-877-576-8723.

If the item(s) in your order drop in price within 7 days of receiving the product let us know and we can reimburse you the difference in store credit! This excludes event sales that last short periods of time such as Black Friday and Boxing Day, or flash sales. 

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