THE SOURCE SNOWBOARDS & SKATEBOARDS

Shipping FAQ

Shipping Policy.

Our customer representative team of 2 or 3 processes orders Monday to Saturday from 9:00am to 4:00pm MST (excluding Holidays) and are stoked to chat about boardin' or give you a hand with any questions or concerns you may have! Jump on our Live Chat, send us an email, or give us a Call Toll Free 1-877-576-8723.

Please note, shipping estimates are from the shipping provider, and do not include our order processing time. 

Free Shipping Canada Wide on Orders Over $100*

  • Packages shipping out with Free Shipping are currently shipped Canada Post
* Exclusions are Limited edition, special release products, and Theragun products.

    I Need My Order by a Certain Date!

    • Let us know in the comments field, or by replying to your order confirmation.
    • Select In Store Pickup if you are able to pickup in store
    • Select a FedEx shipping option (other than Ground) to ensure it arrives on time. 
    • We are unable to guarantee shipping dates, other than in store pickups, so please contact us to ensure your delivery date is attainable if you have concerns!

     

    Please note: Although we are doing our best to use state of the art technology, we have not yet mastered mind reading, so please let us know when you need your gear and we will do our best to accommodate! Shipping estimates are from the shipping providers, and do not include the time it takes to gather and process your order.

    I Messed up My Shipping Address!

    Please email us with the order number and the correct, full shipping address ASAP!

    • Orders that ship out with incorrect addresses are unable to be changed, let's work together to fix it before it ships!
    • If the order is returned to Sourceboards due to incorrect shipping address the customer will be responsible for paying a portion of the re-shipping fee. If the customer does not wish to reship the package, the return shipping cost will come out of the refund as a restocking fee.
    • We understand this is an inconvenience for everyone so please make sure the shipping information is correct!

    When Will My Order Ship?

    • Orders made from www.sourceboards.com will ship within 1-5 business days from when the order was placed.
    • Usually it will ship between 1-2 business days from when the order was placed unless items are coming from our Edmonton location, or we require a response from a sold out item.

      Can I Make Changes to my Order?

      In our attempt to process and ship your order as fast as possible, in most cases orders cannot be changed or cancelled after they are placed. Please email us with your order number and changes as soon as you can and we will try our best to accommodate!

      Shipping Methods & Timelines

      Shipping timelines provided in the Shopping Cart are estimates only!

      Due to the current influx of online orders globally seeing exponential increase there can be expected shipping delays. If you need your order by a certain date please specify in order comments, and/or pickup your order in store. We will do our best to ensure it gets out for your specified date, but are unable to guarantee any delivery dates other than In Store Pickups.

      FedEx is a paid option we offer to ensure a faster delivery is possible.

      In Store Pick-Up

        • We offer In Store Pickup free of charge with any order at any of our 3 locations.
        • You may choose the In Store Pickup option as a shipping option when you are checking out.
        • Orders with In Store Pickup chosen as a shipping method will arrive within 1-5 business days depending on which store the products originate from.
        • You may always see how long your product will take to arrive in store by contacting us via Live Chat or giving us a call toll free at 1-877-576-8723.
        • We will notify you when your order has arrived at the store. 
        • Avoid wait times: Please do not show up at the store to pickup your order until you have been notified. 

      Domestic Shipping - Within Canada

      International orders made on www.sourceboards.com will be picked up by the carrier within 1-5 business days (excluding Canadian Holidays) from when the order was placed.

      Orders under $100 will be charged a shipping fee based on rates from Canada Post and FedEx.

          • WE SHIP TO PO BOXES! Orders made that are shipped to P.O. Boxes will be shipped with Canada Post. Since there is no signature option available for deliveries to a P.O. Box, The Source cannot take responsibility for delivery.
          • Once your order ships you will receive a tracking number via email.
          • Need your order by a certain date? See top of page*

      Shipping price seems way too high? Our shipping calculators base our rates off of the published rates so sometimes they can be a bit off. Give us a call (1-877-576-8723) or an e-mail (email us) with your shipping address and what you are looking to order, we would love to give you a quote!

       

      Please Note: Our stock for orders are pulled from our stores in Alberta, brought to our Online Store where our team can check them over to ensure quality, then shipped out.

      International Shipping - Outside Canada

      International orders made on www.sourceboards.com will be picked up by the carrier within 1-5 business days (excluding Canadian Holidays) from when the order was placed.
          • All International orders are shipped using FedEx.
          • International rates may vary, depending on size and weight.
          • International shipments are subject to duties and taxes that the customer is responsible for paying.
          • Any Orders refused or duties unpaid by the customer will be considered abandoned and the sender and receiver will be void of refund.
          • Once your order ships you will receive a tracking number via email.
          • Due to customs delays, we are not able to provide shipping time guarantees.
          • International orders are final sale.
          • Sourceboards is not responsible for any incorrect addresses, lost, stolen, or damaged shipments. 

       

      Please Note: Our stock for orders are pulled from our stores in Alberta, brought to our Online Store where our team can check them over to ensure quality, then shipped out.

      What is Route Package Protection?

      • Route automatically connects to everything you’ve ordered from all your favorite retailers while allowing you to visually track your packages, anytime, anywhere.
      • Add Route Package Protection at checkout and unlock full package protection and seamless resolution for order issues.
      • Route streamlines the claims process, so you have less to stress over, and can get out boarding faster!
      • In the unfortunate event of a lost, stolen, or damaged package, Route Package Protection is there to resolve the issue asap. 
      • To begin a claim, grab your email and order number and click the link: https://claims.route.com/

      Refused Shipments

      • All shipments refused by the buyer for delivery will be charged return shipping. This will come out of the refund.
      • This is exempt if they were instructed to do so by a Sourceboards Staff Member.

      Accepted Forms of Payment

      Visa, Mastercard, Paypal. No Covid coins please!

      • Paypal is only usable in online transactions
      • You will not be charged for items purchased with a credit card until they are shipped. When you place an order a pre-authorized amount may be held until your order is processed, depending on your bank.
      • In the case we are sold out of an item you will be reimbursed the total of that item when the order ships.
      • For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.

      Exclusive Products for Canadian Customers

      Due to contract agreements with the following manufacturers; these products are only available for shipping to Canadian addresses.

      • Burton
      • Analog
      • Anon
      • Ride
      • Nike

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