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Orders and Shipping
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We offer FREE domestic shipping within Canada on orders over $100 through Canada Post and UPS. See below for our international shipping policies.
We are pleased to offer shipping to P.O. Boxes! Orders shipped to P.O. Boxes will be handled by Canada Post. Please note that due to the absence of a signature option for P.O. Box deliveries, The Source cannot assume responsibility for the delivery process.
Enhance your order by adding Route Package Protection. With Route, you'll receive an immediate refund if your package is lost, stolen, or damaged during transit. (Please refer to the information below for more details.)
Stay connected with us! Keep an eye on your email inbox as we'll reach out to you if there are any updates regarding your order. Rest assured; we'll also give you a call if necessary. If you have a preferred shipping provider or need your order by a specific date, please inform us, and we'll do our best to accommodate your request.
Free In-Store Pickup
We are pleased to offer complimentary In-Store Pickup for all orders at any of our three locations. During the checkout process, you have the option to select In-Store Pickup as your shipping method. Orders with this option chosen will typically be available for pickup within 1-5 business days
To find out the specific timeframe for your order's arrival at the store, our friendly team will provide you with the necessary information. We will promptly notify you once your order is ready for pickup at the store you selected.
When will my order ship?
All Orders typically ship within 72 hours once the order has been placed. Orders ship Monday through Friday excluding Holidays. You will receive a shipping confirmation email with tracking number once the order has shipped from the warehouse.
Can I make changes to or cancel my order?
In our attempt to process and ship your order as fast as possible, in most cases orders cannot be changed or cancelled after they are placed. Please contact us with your order number and changes as soon as you can, and we will try our best to accommodate. If the order has not yet been confirmed, we will do our best to modify it.
Route Package Protection
Enjoy a seamless journey from checkout to delivery with Route Package Protection. It is an optional service we offer to enhance the security and peace of mind for our customers when it comes to shipping orders. By adding Route Package Protection at the time of purchase, you can protect your package against loss, theft, or damage during transit.
With Route, you gain access to comprehensive coverage beyond what standard carrier insurance typically provides. In the unfortunate event that something goes wrong with your package, such as it being lost or stolen, Route steps in to help resolve the issue.
Payment Methods & Billing
We accept Visa, Mastercard, Paypal, Google Pay, Apple Pay, Shop Pay and Sezzle. Your credit card will only be charged once your order has shipped.
Paypal orders will be charged at the time of order placement. If an item or order is canceled your Paypal account will be refunded automatically.
The Source Snowboards offers international shipping to select countries outside of Canada. Please note the following manufacturers unavailable to ship outside of Canada: Burton, Analog, Anon, Ride, Nike.
The shipping cost for international orders is calculated based on the weight, dimensions, and destination of the package. Please note that additional customs duties, taxes, and fees may apply, which are the sole responsibility of the customer. We recommend checking with your local customs office for more information on potential charges. International orders are considered to be Final Sale and not eligible for return.
We utilize reliable international shipping carriers such as FedEx to ensure efficient and secure delivery of your order. Estimated delivery times for international shipments vary depending on the destination, typically ranging from 5-14 business days. However, please be aware that customs clearance procedures in the destination country may cause unforeseen delays beyond our control.
Out of Stock Items
If an item ordered becomes out of stock, you will receive an email and you will be reimbursed the total of that item. If you would like another product recommendation we would be happy to help.