With the increase in online shopping we wanted to offer a service to ensure our customers received the best service possible with any issues they may have around shipping and delivery.
Route solves package protection issues against lost, stolen, and damaged packages instantly so you can rest easy.
Add package protection at checkout and rest assured you’ll be covered in case your order gets lost, damaged, or stolen in transit. Keep your eye out for 1-Click Protect when shopping online.
Resolve any shipping issues with just a few clicks. Zero hassle, instant solves.
You may file a claim here:
Ensure you report an issue within the respective deadlines:
- Damaged: Within 15 days of when the package was marked delivered
- Lost (domestic): Between 7* and 30 days from the last tracking update
- Lost (international): Between 20* and 30 days from the last tracking update
- Stolen: Between 5* and 15 days of when the package was marked delivered
*Route requires these wait-to-file periods for stolen and lost orders as packages are sometimes delayed in transit or prematurely marked as delivered.
If you'd like more information on Route, you may visit their FAQ page here: